Public service quality in Jamaica's executive agencies : an investigation of the dissonance between employees' and customers' perceptions

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dc.AdvisorMcKoy, Derricken_US
dc.DateSubmitted2017
dc.DegreeTypeDoctor of Philosophy (Ph.D.)en_US
dc.DepartmentDepartment of Governmenten_US
dc.FacultyFaculty of Social Sciencesen_US
dc.InstitutionUniversity of the West Indies (Mona, Jamaica)en_US
dc.LCCallNumberHF5415.5 .C36 2017en_US
dc.contributor.authorCampbell-Francis, Phillipa Ann
dc.date.accessioned2020-06-05T23:46:12Z
dc.date.available2020-06-05T23:46:12Z
dc.identifier.urihttps://hdl.handle.net/2139/49149
dc.rightsPlease contact the West Indies and Special Collections at the University of the West Indies, Mona in order to view the full thesis. Contact: wisc.library@uwimona.edu.jmen_US
dc.subject.lcshCustomer relations -- Jamaicaen_US
dc.subject.lcshDissonance (Psychology)en_US
dc.subject.lcshAdministrative agencies -- Customer services -- Jamaicaen_US
dc.subject.lcshCustomer services -- Evaluationen_US
dc.subject.lcshEmployees -- Training ofen_US
dc.subject.lcshTotal quality managemementen_US
dc.titlePublic service quality in Jamaica's executive agencies : an investigation of the dissonance between employees' and customers' perceptionsen_US
dc.typeThesisen_US

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