This presentation describes the development and implementation of a project to develop a cadre of service staff at the Mona Campus of The University of the West Indies (UWI) with the competence to provide excellent support to the UWI transformation process. The project partnered with HEART Trust/NTA to (a) adminster diagnostic tests to identify gaps with respect to literacy, numeracy, data operations, and artisanal skills to determine the appropriate interventions; (b) provide remediation programmes in numeracy and literacy to those employees who need this assistance to successfully complete the programme; and (c) train, evaluate, and certify staff who have demonstrated the required competencies in the various occupational areas with the National Vocational Qualifications of Jamaica (NVQ-J) at Level 1.
