Measurement of service quality: the case of two service firms in Trinidad and Tobago

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dc.AdvisorSimms, Errol A.
dc.DateSubmitted2004
dc.DegreeTypeMaster of Science (M.Sc.)
dc.DepartmentManagement Studies
dc.InstitutionUniversity of the West Indies (Saint Augustine, Trinidad and Tobago)
dc.LCCallNumberHF5415.5 .R45 2004
dc.contributor.authorReid, Veronica Georgetta
dc.date.accessioned2009-02-05T17:03:27Z
dc.date.available2009-02-05T17:03:27Z
dc.date.issued2009-02-05T17:03:27Z
dc.identifier.urihttps://hdl.handle.net/2139/3479
dc.language.isoenen
dc.relation.urihttps://hdl.handle.net/2139/46369
dc.rightsPlease contact the West Indiana Division at the University of the West Indies,St.Augustine in order to view the full thesis. Contact: wimail@sta.uwi.edu
dc.subject.lcshService industries -- Customer services -- Trinidad and Tobago
dc.subject.lcshService industries -- Quality control
dc.subject.lcshCustomer services -- Quality control
dc.subject.lcshCorporate image -- Trinidad and Tobago
dc.titleMeasurement of service quality: the case of two service firms in Trinidad and Tobagoen
dc.typeThesisen

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