Prout, Arveon Vernette2008-12-112008-12-112008-12-11https://hdl.handle.net/2139/2451enPlease contact the West Indiana Division at the University of the West Indies,St.Augustine in order to view the full thesis. Contact: wimail@sta.uwi.eduInsurance companies -- Information technology -- Trinidad and TobagoInformation technology -- Employees -- Rating of -- Trinidad and TobagoInsurance companies -- Employees -- Rating ofAnalysis of the service quality gap of the information technology department of three major insurance companies in Trinidad and TobagoThesis