Harris, Leonie Barbara2017-04-042017-04-04https://hdl.handle.net/2139/44050Please contact the West Indies and Special Collections at the University of the West Indies, Mona in order to view the full thesis. Contact: wisc.library@uwimona.edu.jm.Civil service reform -- JamaicaAdministrative agencies -- Jamaica -- ReorganizationGovernment productivity -- JamaicaCivil service -- Labour productivity -- JamaicaEmployee-management relations in government -- JamaicaTransforming the traditional operational culture of the public service of Jamaica through the executive agency model concept : achievements, challenges and future prospectsThesis