Chung, Sean2008-11-252008-11-252008-11-25https://hdl.handle.net/2139/907enPlease contact the West Indiana Division at the University of the West Indies,St.Augustine in order to view the full thesis. Contact: wimail@sta.uwi.eduService quality -- Trinidad and TobagoCustomer services -- Trinidad and TobagoConsumer satisfaction -- Trinidad and TobagoEmpirical investigation of the factors influencing consumer perception of service quality: a developing country perspectiveThesis