Reid, Veronica Georgetta2009-02-052009-02-052009-02-05https://hdl.handle.net/2139/3479enPlease contact the West Indiana Division at the University of the West Indies,St.Augustine in order to view the full thesis. Contact: wimail@sta.uwi.eduService industries -- Customer services -- Trinidad and TobagoService industries -- Quality controlCustomer services -- Quality controlCorporate image -- Trinidad and TobagoMeasurement of service quality: the case of two service firms in Trinidad and TobagoThesis