Fai Pun, Kit (The University of the West Indies, St. Augustine Campus, Faculty of Engineering, Dept. of Mechanical & Manufacturing Engineering, Trinidad and Tobago)2021-04-152021-04-152020-06978-976-620-3023https://hdl.handle.net/2139/49611International Conference on Emerging Trends in Engineering and Technology (IConETech) Conference held virtually from 1-5 June, 2020.enTotal quality managementWorkEducation--Customer servicesExploring quality service and its challenges of the MOE Port-of-Spain OfficeArticle