Empirical investigation of the factors influencing consumer perception of service quality: a developing country perspective

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dc.contributor.author Chung, Sean
dc.date.accessioned 2008-11-25T22:59:44Z
dc.date.available 2008-11-25T22:59:44Z
dc.date.issued 2008-11-25T22:59:44Z
dc.identifier.uri http://hdl.handle.net/2139/907
dc.language.iso en en
dc.relation.uri http://hdl.handle.net/2139/44262
dc.rights Please contact the West Indiana Division at the University of the West Indies,St.Augustine in order to view the full thesis. Contact: wimail@sta.uwi.edu
dc.subject.lcsh Service quality -- Trinidad and Tobago
dc.subject.lcsh Customer services -- Trinidad and Tobago
dc.subject.lcsh Consumer satisfaction -- Trinidad and Tobago
dc.title Empirical investigation of the factors influencing consumer perception of service quality: a developing country perspective en
dc.type Thesis en
dc.LCCallNumber HF5415.5 .C48 1998
dc.Faculty Social Sciences
dc.Advisor Simms, Errol A.
dc.Department Management Studies
dc.DateSubmitted 1998
dc.Institution University of the West Indies (Saint Augustine, Trinidad and Tobago)
dc.DegreeType Master of Science (M.Sc.)


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